SaMBiQ / PWT, (“the Company,” “we,” “us,” or “our”, “SaMBiQ”) is committed to protecting your privacy. This Privacy Policy (“Policy”) governs the collection, use, and disclosure of information when you or your device (“you” or “your”) access, use, or interact with our primary website at https://www.sambiq.com, including any sub-domains and associated web-based and mobile applications (collectively, “PWT” / “SaMBiQ”). By accessing or using PWT, you acknowledge and agree to this Policy and consent to the data collection and usage practices described herein.
1. Third-Party Services and Participating Merchants
Merchants, vendors, and other third parties (including pet care provider clients) may use PWT’s platform or client portal to serve their end-users. For example, PWT utilizes third-party services (e.g., Google Analytics) to improve functionality and user experience. These third parties maintain their own privacy policies. Although we encourage responsible privacy practices, we do not control these third parties and are not responsible for their policies or content. We recommend reviewing the privacy policies of merchants, vendors, or other third parties before providing personal information or engaging in transactions with them directly.
2.Information We Collect and How We Use It
We collect information in multiple ways: from web server logs, cookies, information you provide directly, and information collected through our mobile application. Collected data may be used to fulfill operational obligations, such as processing reservations and payments, and to improve PWT’s functionality and user experience.
Please note that pet care providers and other PWT users may collect additional information beyond what we collect, tailored to their specific business operations. We do not use any collected information for third-party marketing purposes.
a. Web Server Logs
When you visit PWT, our servers may record certain information to administer and analyze site usage, including:
Your IP address
Browser type and system details
Pages viewed, clicks made, and navigation patterns
The state or country from which you accessed PWT
Date and time of visits
Referring websites or links
Internet service provider name
b. Cookies
We may use cookies to personalize and enhance your user experience. Cookies are small text files that help remember your preferences, facilitate site navigation, and provide relevant content. Most browsers accept cookies by default, but you can usually modify browser settings to decline them. Disabling cookies may impact PWT’s functionality.
c. Personal Information Provided by Users (Including Mobile Application Users)
When you engage with PWT (e.g., registering for an account, making reservations, purchasing pet care services), we may request personal information such as your name, address, email, telephone number, or financial details. If you are a pet owner purchasing services, we may request credit card or billing information. We do not store credit card details; instead, a PCI-compliant third-party vendor securely stores and processes your payment information.
If you use the PWT mobile application, it may collect additional information relevant to its functionality, such as location data (for pet care providers who opt in) and access to your device’s camera or file storage to send images or files related to services or messaging.
3. Use and Disclosure of Personal Information
We will not disclose personally identifiable information to third parties without your consent, except as necessary for:
4. Scripts, Web Beacons, and Other Technologies
We may use scripts, web beacons (single-pixel gifs), and similar technologies within PWT pages and emails to measure the effectiveness of our content and understand user engagement. Third-party service providers may place these technologies to help us analyze site usage and evaluate our advertising campaigns or email communications. These providers may use persistent cookies to recognize your device during subsequent visits. We do not permit these technologies to collect or access your personal information without your authorization.
5. Accessing and Updating Your Information
We provide avenues to ensure that your personal information is correct and current. You may review and update this information by contacting us at support@SaMBiQ.com.
6. How to Correct or Update Your Information
To update the information you have provided, please contact us at:
Support@SaMBiQ.com
7. Data Security Measures
We use commercially reasonable measures to protect your personal information against loss, theft, misuse, and unauthorized access, disclosure, alteration, or destruction. We maintain a written information security program appropriate to our size, scope, and the nature of the personal data we handle. However, no security system is infallible. We cannot guarantee complete data security. You are encouraged to take steps to protect your personal information online, such as using secure browsers and regularly updating passwords.
Your personal information may be transferred, processed, stored, and accessed in Israel or other jurisdictions where we or our affiliates and service providers operate. By using PWT, you consent to these data practices.
8. Aggregate Data
We may share aggregate or de-identified data, which does not identify individuals, with third parties or publicly disclose it.
9. Special Note Regarding Children Under 13
We do not knowingly collect or market personal information from children under 13. If we discover that we have inadvertently collected such information, we will strive to delete it promptly. If you are under 13, please do not register for our services or provide personal information.
10. Global Privacy Compliance
We strive to comply with applicable data protection and privacy laws in the jurisdictions where we operate. Different regions may have varying privacy regulations, and we endeavor to meet relevant standards worldwide. If you have questions about how we handle data privacy in your region, please contact us at support@SaMBiQ.com.
11. Changes to This Policy
We may update this Policy from time to time. When changes occur, we will revise the “Last Updated” date at the end of the Policy. We encourage you to review this Policy periodically to stay informed about how we safeguard your information. Your continued use of PWT after such updates constitutes acceptance of any changes.
12. Translations
This Policy is provided in English. If translations are offered, they are solely for convenience. In the event of discrepancies, the English version prevails.
13. Contacting Us
If you have questions or concerns about this Policy or our data practices, please contact us at support@SaMBiq.com.
We will make commercially reasonable efforts to respond promptly and address any issues.
English